If you experience any issues with your order please contact us within 7 days of receiving your order, and we will be happy to help you. Quality is essential to us so we ask that you describe the issue in detail and if possible, provide pictures. This helps us improve the quality of our products & helps us address your issues easier. Our returns policy last 30 days, if 30 days have passed since receiving your product, unfortunately, we can't offer a refund or exchange. We require proof of purchase for processing refunds.

 

To be eligible for a return your item must be unused and in the same condition that you received it. Please get in touch and we will tell you where & how to return your item, we are a friendly team who want to ensure you are completely satisfied with your purchase! 😊

 

Please do not return your purchase to the manufacturer.

 

Situations where refunds are not granted:

- Any item returned more than 30 days after delivery.

- Any item not in its original condition, damaged or missing parts for reasons not due to our error.

 

Refunds:

Once your item is received and inspected, we will contact you to notify we have received your returned item alongside approval or rejection of the refund. If you are approved we will process your refund and credit will be automatically applied to your credit card or original method of payment.

 

Late of missing refunds:

If you haven't received your refund within 5 working days of notification first notify your bank or credit card company, there is often some processing time before a refund is posted.

if you have done all this and still not received a refund then please contact us at sam@scidye.com

 

Sale Items:

Only regular priced items may be refunded, sale items cannot be refunded.

 

Shipping:

You will be responsible for paying for your own shipping costs for returning an undamaged item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.